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Students & Families » Canvas Help for Parents

Canvas Help for Parents

Troubleshooting for Student iPad at Home

iPad - Can't Access Canvas App, Web Traffic, Etc. at HOME
 

1. Connect to home wifi

2. Open Zscaler app

3. Allow time for it to load (you'll see the word "connecting") then it will be connected and it might say "on"

4. They can then browse freely and safely

This is when they should be able to open Canvas without issue as well as search on Google and use other internet based apps.

If you can browse the internet, but still are unable to get on the Canvas App do the following:

  1. Go to Settings, Canvas App, and Turn on "Reset Cache On Next Launch"

  2. Clear out all tabs

  3. Sign back in with your school email and password

In Canvas, the observer role is for parents and guardians who wish to monitor student activity, due dates, and assignments. Observers are also able to see announcements and send messages to their child's teacher. 
 
 
 
Looking for how to:
  • Create a Parent Account
  • Connect Canvas Parent to a Student
  • Add Addition Student
  • Set up Notifications
 
Need a pairing code? This can be created from the Canvas Student app. Click here to learn how.
 
Having issues using the app to create a login? Use a browser by watching this video.